1. Scope

This Privacy Policy describes how Aqua-Nation Waterproofing Inc. (“we,” “our,” “us”) collects, uses, stores, shares, and protects the personal information of individuals who visit our website, request our services, or otherwise interact with us. This policy applies to all online interactions (via our website, email, and social media) as well as offline data collected through direct communication or in-person meetings.
By using our website or services, you consent to the collection and use of your information as described in this policy.

2. Types and Categories of Personal Information We Collect

We may collect different types of personal information depending on how you interact with us:

• Identity Information – Your full name, company name (if applicable), and contact preferences.

• Contact Details – Email address, phone number, postal address.

• Service-Related Information – Property location, project type, service requirements, photographs, and descriptions you provide.

• Payment & Transaction Details – Invoices, receipts, billing address, and payment confirmation (processed securely through third-party payment providers; we do not store your full payment card details).

• Website Usage Data – Pages visited, time spent on pages, and clicks within the site.

• Marketing Data – Your communication preferences, subscription status, and interactions with promotional content.

3. Technical Data We Collect Automatically

When you visit our site, we automatically collect technical details through cookies, log files, and analytics tools, including:

• IP address and approximate location based on IP

• Browser type, version, and device type (desktop, mobile, tablet)

• Operating system and screen resolution

• Referring website or search engine

• Date, time, and duration of your visit
  This information helps us optimize website performance, improve content, and enhance security.

4. Sources of Information

We collect personal data from multiple sources:

• Directly from you – via contact forms, calls, emails, or in-person meetings.

• Automatically from your device – using cookies, analytics tools, and server logs.

• Third-party services – for example, lead generation platforms, advertising partners, or publicly available business directories.

• Social media interactions – when you comment, like, or message us on platforms such as Facebook, Instagram, or LinkedIn.

5. How We Use Your Information

We process your personal information for purposes such as:

• Providing and managing the services you request.

• Scheduling and coordinating appointments or project timelines.

• Sending service confirmations, updates, or follow-up messages.

• Personalizing our website and marketing to better suit your preferences.

• Sending promotional offers or newsletters (only if you have opted in).

• Complying with legal, regulatory, and contractual obligations.

• Protecting against fraud, unauthorized transactions, and misuse of our services.

6. Sharing Your Information

We respect your privacy and do not sell your personal data. However, we may share information with:

• Service providers & subcontractors – Only when necessary to perform the services you’ve requested.

• Payment processors – To securely process transactions.

• Analytics providers – Such as Google Analytics, to track and improve website performance.

• Legal authorities – If required to comply with laws, regulations, or legal processes.
  All third-party partners are required to protect your information and use it solely for the agreed purpose.

7. Social Media

Our website may feature links to our social media accounts. Any content you post or share on these platforms is subject to their respective privacy policies and terms of service. We are not responsible for how those platforms collect, store, or use your data.

8. Data Retention

We keep your personal information only as long as it is needed for business, legal, or contractual purposes. For example:

• Service inquiries are stored for up to 12 months.

• Completed project records are stored for up to 7 years for warranty and tax purposes.
  After these periods, information is securely deleted or anonymized.

9. Data Transfer

If your personal data is transferred outside of your home country (for example, if our hosting servers are located abroad), we ensure that appropriate safeguards are in place to protect your data, such as encryption and contractual data protection agreements.

10. Your Rights

Depending on your location, you may have rights such as:

• Access – Request a copy of the personal data we hold about you.

• Correction – Ask us to fix inaccurate or incomplete information.

• Deletion – Request we delete your personal data (subject to certain legal obligations).

• Opt-out – Withdraw consent for marketing communications.

• Data portability – Receive your information in a usable format.
  You can exercise these rights by contacting us at the email below.

If you have questions about this Privacy Policy or how we handle your data, please contact us at info@aqnation.ca or call us at 778-323-1420.